FAQ
What types of toner cartridges do you offer?
Vonex specializes in high-quality genuine toner cartridges, including options such as the Xerox Magenta and Yellow High Capacity cartridges. We also provide extra high capacity black toner cartridges designed for optimal performance and image quality.
How do I ensure the best performance from my toner cartridges?
To achieve the best results, it is recommended to use genuine toner cartridges that are compatible with your printer model. Proper storage of cartridges in a cool, dry place and avoiding exposure to direct sunlight can also enhance their longevity and performance.
What is your return policy for toner cartridges?
We have a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unused, and in their original packaging. A receipt or proof of purchase is also required. For more details, please refer to our return policy.
How can I contact customer support for assistance?
You can reach our customer support team via email at sales@vonex.ca or by phone at 306-881-0341. Our team is available to assist you with any inquiries or issues you may have.
Do you offer international shipping?
Yes, we offer international shipping. However, shipping times and costs may vary based on the destination. Please check our shipping policy for more detailed information regarding international orders.
What should I do if my toner cartridge is defective or damaged?
If you receive a defective or damaged toner cartridge, please inspect your order upon reception and contact us immediately. We will evaluate the issue and provide a resolution, which may include a replacement or refund.
Are there any items that cannot be returned?
Certain items, such as perishable goods, custom products, and personal care items, cannot be returned. Additionally, we do not accept returns on sale items or gift cards. If you have questions about a specific item, please contact us for clarification.
How long does it take to process a refund?
Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.
Shipping
Shipping costs are calculated at checkout and vary based on order size, weight, and shipping location within Canada. For larger or high-value orders, we may offer free shipping promotions, so be sure to check for any current deals. You can view your specific shipping cost before completing your purchase
Vonex provides standard and expedited shipping options within Canada. Standard shipping generally takes 3-7 business days, while expedited options can reduce the delivery time to 1-3 business days. Delivery times may vary based on your location. You will receive an estimated delivery date during the checkout process and in your order confirmation.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Vonex offers a wide selection of office and printing technology products to meet all your business needs. Our range includes printers, multifunction devices, toner cartridges (genuine and compatible), laptops, monitors, plotter papers, thermal paper, and other essential office supplies. We proudly carry trusted brands like Lexmark, Brother, Xerox, HP, Konica Minolta, and Samsung to ensure high quality and performance.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.